Refunds & Guarantees

Summary 
 How refunds work for BuilderPal Pro subscriptions, including what’s covered, what isn’t, and how to request one. 
 Common Issues & Fixes 
 1. I paid for Pro but I don’t see Pro features 
 Cause 
Your subscription may not have synced yet, or it may have been purchased under a different account. 
 Fix 
 
 Go to Team Office → Team Admin → Manage Subscription 
 Click Sync subscription status 
 Confirm where the subscription was purchased:
 
 Apple App Store 
 Google Play Store 
 Stripe (Web Billing) 
 
 
 
 2. I want a refund because I forgot to cancel 
 Cause 
Auto-renew was active when your billing cycle renewed. 
 How refunds are handled 
 If purchased via Apple App Store or Google Play 
 
 Refunds must be requested directly through Apple or Google. 
 BuilderPal cannot issue refunds for app store purchases. 
 
 Resources: 
 
 Apple: https://support.apple.com/en-ca/HT204084 
 Google: https://support.google.com/googleplay/answer/2479637 
 
 If purchased via Stripe (web billing) 
 
 Refunds are reviewed and processed by BuilderPal Support. 
 Eligibility depends on timing, usage, and the conditions in our official refund policy. 
 
 📩 Email support@builderpal.com with: 
 
 Your team name 
 Billing email 
 Date of the charge 
 Reason for the request 
 
 Refund Guarantee 
 BuilderPal Pro is backed by real people and real support. 
 If you experience technical issues, billing mistakes, or feel Pro didn’t reasonably meet expectations, our team will review your case and aim for a fair outcome — whether that’s a fix, billing credit, or refund (where applicable). 
 We don’t believe in trapping teams in subscriptions. 
We believe in earning long-term trust. 
 FAQ 
 Do you offer prorated refunds? 
 Prorated refunds may apply for some Stripe-based subscriptions depending on timing and use. 
 Will I be automatically charged after a free trial? 
 Yes. If you don’t cancel before your trial ends, your selected plan will begin and your payment method will be charged. 
 If the original purchaser leaves the team, what happens to the subscription? 
 App Store and Google Play subscriptions remain tied to the original purchasing account. 
We encourage teams to move subscriptions to centralized billing (Stripe) to avoid dependency on individual accounts. 
 BuilderPal Policies 
 For full legal and policy details: 
 
 
 Terms and Conditions 
 
 
 Pro Plan Refund Policy 
 
 
 Privacy Policy 
 
 
 Related Articles 
 
 Payment Methods & Invoices 
 How to Subscribe or Upgrade 
 Privacy & Security Overview