Reporting Security Issues

Summary 
 We take security seriously. If something in your account doesn’t look right, or if you think you’ve found a vulnerability, we want to know right away. This article explains how to report issues and what you can expect after contacting us. 
 Common Issues & Fixes 
 Issue: Login attempts you don’t recognize 
 Cause: Possible unauthorized access attempts. 
 Solution: Report immediately to support@builderpal.com with details like time, device, and any other information. 
 Issue: Password reset emails you didn’t request 
 Cause: Someone may be trying to access your account. 
 Solution: Do not click links in suspicious emails; change your password and report to support@builderpal.com. 
 Issue: Missing data or unexpected changes 
 Cause: Potential breach or unauthorized modifications. 
 Solution: Contact support@builderpal.com right away, providing screenshots if possible. 
 Issue: Suspicious messages or activity in your projects 
 Cause: Possible phishing or malware. 
 Solution: Avoid interacting with suspicious content and report details to support@builderpal.com. 
 Issue: A possible security flaw or vulnerability in the app 
 Cause: System bug or weakness. 
 Solution: Describe the flaw in detail and email support@builderpal.com. 
 Issue: Anything that feels unsafe or unusual 
 Cause: Various potential security concerns. 
 Solution: Err on the side of caution and report to support@builderpal.com with as much information as possible. 
 FAQ 
 Q: How do I report a security issue? 
 A: Email support@builderpal.com with a description, screenshots or steps to reproduce, your account email, device/browser details, and when you noticed the problem. 
 Q: What happens after I report an issue? 
 A: We review it immediately, may ask for more details, investigate, and follow up with the outcome and any actions taken. 
 Q: How can I keep my account safe? 
 A: Use a strong unique password, secure your email, don't share credentials, report suspicious activity, and log out on shared devices. 
 Q: Do you offer rewards for reporting vulnerabilities? 
 A: Currently, we do not have a bug bounty program or offer financial rewards, but we appreciate responsible reports. 
 Q: Should I report if I'm not sure it's a security issue? 
 A: Yes, contact us even if uncertain—we'd rather investigate than miss something important. 
 When to Contact Support 
 Reach out immediately for any security concerns at support@builderpal.com. We're here to help keep BuilderPal safe. 
 Related Articles 
 
 Getting Started 
 Password & Login Security 
 Privacy & Security Overview 
 Edit Team Profile 
 
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