Reporting Security Issues

Summary

We take security seriously. If something in your account doesn’t look right, or if you think you’ve found a vulnerability, we want to know right away. This article explains how to report issues and what you can expect after contacting us.

Common Issues & Fixes

Issue: Password reset emails you didn’t request
Cause: Someone may be trying to access your account.
Solution: Do not click links in suspicious emails; change your password and report to support@builderpal.com.

Issue: Missing data or unexpected changes
Cause: Potential breach or unauthorized modifications.
Solution: Contact support@builderpal.com right away, providing screenshots if possible.

Issue: Suspicious messages or activity in your projects
Cause: Possible phishing or malware.
Solution: Avoid interacting with suspicious content and report details to support@builderpal.com.

Issue: A possible security flaw or vulnerability in the app
Cause: System bug or weakness.
Solution: Describe the flaw in detail and email support@builderpal.com.

Issue: Anything that feels unsafe or unusual
Cause: Various potential security concerns.
Solution: Err on the side of caution and report to support@builderpal.com with as much information as possible.

FAQ

Q: How do I report a security issue?
A: Email support@builderpal.com with a description, screenshots or steps to reproduce, your account email, device/browser details, and when you noticed the problem.

Q: What happens after I report an issue?
A: We review it immediately, may ask for more details, investigate, and follow up with the outcome and any actions taken.

Q: How can I keep my account safe?
A: Use a strong unique password, secure your email, don't share credentials, report suspicious activity, and log out on shared devices.

Q: Do you offer rewards for reporting vulnerabilities?
A: Currently, we do not have a bug bounty program or offer financial rewards, but we appreciate responsible reports.

Q: Should I report if I'm not sure it's a security issue?
A: Yes, contact us even if uncertain—we'd rather investigate than miss something important.

When to Contact Support

Reach out immediately for any security concerns at support@builderpal.com. We're here to help keep BuilderPal safe.

Changing Your Password
Account Security Best Practices
Privacy and Data Protection
Managing Account Settings
Getting Started with BuilderPal

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